SAP CRM

SAP CRM Training in Noida

CRM Overview and Architecture
• Overview and Introduction
• Foundation & Architecture of SAP CRM
• SAP CRM Analytics
• SAP CRM Marketing
• SAP CRM E-Commerce
• SAP CRM Channel Management
• SAP CRM Sales
• SAP Interaction Center
• SAP Service
• SAP Field Applications (with focus on Mobile Service)
• SAP CRM for Industries
• Integration with other SAP suite of modules


CRM Base Customizing
• Business partner
• Organizational model
• Product master
• Overview of generic functions in business transactions
• Transaction type and item category customizing for these objects.
• Actions
• Partner Processing
• Pricing Fundamentals
• CRM Billing
• Number Range Assignment
• Maintaining Categories and Hierarchies for products
• Status Management


SAP CRM Marketing
• Marketing Planning and Campaign Management (Marketing Planner, Product Selection, Partner Functions, Generic Actions, Campaign Execution)
• Marketing Calendar
• Customer Segmentation
• External List Management
• Lead Management
• Marketing Analytics


SAP CRM Sales
• Activity Management
• Opportunity Management
• Territory Management
• Quotation Management
• Sales Order Management
• Sales Contract Management


SAP CRM Service
• Individual Objects
• Categorization Schema
• Service Tickets, Incidents & Complaints
• Service Order Management
• Repair Order Management


CRM Web Client UI
• Using the new CRM Web UI
• Business Roles
• View Configuration
• Work Centers, Navigation links
• Personalization


CRM Customer Interaction Center(CIC)
• Agent functions and processes in the IC
• Define CIC Profile and Customer-Specific Workspaces
• Define Front-office framework
• Component Configuration
• Action Box Configuration
• CTI Configuration


Middleware settings
• Middleware connections to R/3, APO and CRM
• CRM Business Partner - CRM Middleware
• CRM Middleware – Sales and Billing
• Basic concepts of CRM middleware
• Replication administration
• Monitoring & handling
• Architecture landscape
• Client Implementation Case Study - Live Exercise