SAP CRM Training

SAP customer relationship management (ERP CRM) empowers you to manage all of your customer related data and contacts. courses for SAP CRM will show you how to leverage functionality for the full spectrum of CRM processes -- including sales, service, marketing, and operations. armed with an understanding of the comprehensive functionality in SAP CRM, you can manage the entire customer life cycle efficiently and intelligently. more than ever, in today's challenging business environment, best-run companies are staying focused on their most valuable assets - their customers. companies seek to retain their best customers and maximize the effectiveness of every customer interaction - whether it's sales, service, or marketing.

who should attend
sales, marketing, BPO, IT professionals, project team members, consultants, IT support staff.

SAP CRM Training in Noida

CRM Overview and Architecture
• Overview and Introduction
• Foundation & Architecture of SAP CRM
• SAP CRM Analytics
• SAP CRM Marketing
• SAP CRM E-Commerce
• SAP CRM Channel Management
• SAP CRM Sales
• SAP Interaction Center
• SAP Service
• SAP Field Applications (with focus on Mobile Service)
• SAP CRM for Industries
• Integration with other SAP suite of modules

CRM Base Customizing
• Business partner
• Organizational model
• Product master
• Overview of generic functions in business transactions
• Transaction type and item category customizing for these objects.
• Actions
• Partner Processing
• Pricing Fundamentals
• CRM Billing
• Number Range Assignment
• Maintaining Categories and Hierarchies for products
• Status Management

SAP CRM Marketing
• Marketing Planning and Campaign Management (Marketing Planner, Product Selection, Partner Functions, Generic Actions, Campaign Execution)
• Marketing Calendar
• Customer Segmentation
• External List Management
• Lead Management
• Marketing Analytics

• Activity Management
• Opportunity Management
• Territory Management
• Quotation Management
• Sales Order Management
• Sales Contract Management

SAP CRM Service
• Individual Objects
• Categorization Schema
• Service Tickets, Incidents & Complaints
• Service Order Management
• Repair Order Management

CRM Web Client UI
• Using the new CRM Web UI
• Business Roles
• View Configuration
• Work Centers, Navigation links
• Personalization

CRM Customer Interaction Center(CIC)
• Agent functions and processes in the IC
• Define CIC Profile and Customer-Specific Workspaces
• Define Front-office framework
• Component Configuration
• Action Box Configuration
• CTI Configuration

Middleware settings
• Middleware connections to R/3, APO and CRM
• CRM Business Partner - CRM Middleware
• CRM Middleware – Sales and Billing
• Basic concepts of CRM middleware
• Replication administration
• Monitoring & handling
• Architecture landscape
• Client Implementation Case Study - Live Exercise

Course Details: